Privacy Policy

Introduction

Rbag.World provides business messaging tools that connect authorized WhatsApp Business accounts to a cloud inbox. This policy applies to information processed through the website and its related APIs.

Information We Collect

• Information users provide when requesting or using an account.
• WhatsApp connection identifiers and authorized account details.
• Messages, media metadata, delivery states, timestamps, and contact details processed for the inbox.
• Session, security, error, and operational information needed to run and protect the service.

Account Information

Account verification may use a login identifier, display name, account status, expiry date, and access-control fields from the configured server-side account source. Login credentials are not intentionally exposed to other customers.

WhatsApp and Meta Connection Data

Manual connection or Meta Embedded Signup may provide Business Portfolio identifiers, Business ID, WhatsApp Business Account ID (WABA ID), Phone Number ID, connected phone number information, verified name, connection status, webhook status, and authorized token details. Access tokens and app secrets are intended to remain protected on the server.

Ownership of Connected Assets

The customer remains the owner of their Facebook account, Meta Business Portfolio, WhatsApp Business Account, and connected phone number. Rbag.World processes only the access and identifiers authorized for operating the requested service.

Messages, Webhooks, and Uploaded Files

Incoming and outgoing message content, WhatsApp message IDs, contacts, timestamps, delivery/read states, unread and archive states, webhook events, and media such as images, videos, documents, audio, and voice notes may be stored so conversation history remains available across sessions and devices.

Login, Cookies, and Sessions

The website uses essential cookies and server-side sessions for authentication, request security, and account access. Security records may include rate-limit state, CSRF protection values, IP address, and limited diagnostic information.

How We Use Information

• Authenticate users and enforce account status.
• Connect authorized WhatsApp Business accounts.
• Send, receive, display, synchronize, and retain conversations.
• Process media, webhooks, delivery states, AI features selected by a customer, and support requests.
• Detect abuse, troubleshoot failures, and protect the service.

Storage, Retention, and Security

Data is stored in the service database and protected server storage for as long as needed to provide the service, maintain conversation history, resolve disputes, meet legal obligations, or protect the platform. Reasonable technical safeguards are used, but no online system can promise absolute security.

Data Sharing and Service Providers

Rbag.World does not sell customer data. Information may be processed by providers necessary to operate the service, including hosting providers, Meta and WhatsApp services, a configured Google Service Account used for account verification, and AI providers selected and configured by the customer. Information may also be disclosed where legally required or needed to prevent abuse.

Meta, WhatsApp, and Third-Party Services

Meta Embedded Signup, Meta Graph API, and WhatsApp Cloud API are third-party services governed by their own terms and privacy practices. Camera and microphone access is requested by the browser only when a user chooses a related media feature.

User Choices and Account Disconnection

Users may disconnect an available WhatsApp connection or contact support about access, correction, export, restriction, or deletion. Disconnecting an integration does not automatically erase historical inbox data.

Data Deletion and User Rights

Deletion requests can be submitted using the public Data Deletion page. We may verify account ownership before acting. Some information may be retained where required by law, for security, fraud prevention, backups, or legitimate dispute resolution. Rights vary by location.

Children's Privacy

The service is intended for business users and is not directed to children.

International Processing

Information may be processed in countries where Rbag.World or its service providers operate. Applicable safeguards and provider terms govern that processing.

Policy Updates

This policy may be updated when the service, providers, or legal requirements change. The date at the top identifies the current version.

Contact Information

Website: https://rbag.world
Email: rbag.world@gmail.com
Customer support: +923039850535